How soon will my order be dispatched?
Once you have placed your order, it joins the bottom of our virtual queue. This means that any orders placed before yours, will be completed first. We request that you allow 7-10 days for your order to be completed or up to 2-3 weeks during busy periods (September - December)
Once your order is completed and posted, we will send an email to confirm it has been dispatched.
What are the postage options for my order?
We Offer 3 postage options for orders being shipped within the United Kingdom.
- Orders up to £3.49 in value are posted 1st class standard large letter via Royal Mail (£1.99 postage and packaging)
- Orders up to £15.00 in value are posted 2nd Class Standard Royal Mail (£2.99 postage and packaging)
- Orders over £15.01 in value are posted 2nd Class Signed For Royal Mail (£3.99 postage and packaging)
Signed for/tracked parcel codes will be emailed upon completion of an order.
It's been a few days and my order still hasn't arrived, where do I stand?
Royal Mail parcels are normally delivered within the following timescales:
- 1st Class is up to 2 working days.
- 2nd Class is up to 3 working days.
Although most parcels arrive within these timescales, Royal Mail will not deem an item as 'missing' for 10 working days (2 weeks!) after dispatch. Please contact us after this timescale if your items have not arrived. Working days = Mon-Fri only.
Please ensure that your address upon ordering is correct and up to date. We legally have to post your items to the address on the order form. We will not post to an alternative address once the order is placed. You have the option to select an alternative shipping address prior to completing the order.
I need my order quickly! Can my order be rushed through?
If you need your order urgently, by a specific date, please contact me prior to ordering. I will always try my best to accommodate your request, but this may not always be possible, especially for large orders or during busy periods, so please check with me first, you can either message me over on my Facebook page or email me at firstname.lastname@example.org